Customers who stick with me for life
December 17, 2007
As you know, I owned a small, half-used, half-new bookstore in Northport, Long Island for six years prior to moving to Brooklyn. Some of my best and most loyal customers still order from me on a regular basis, emailing or calling when they need something shipped to them.
One customer has used me as her personal shopper for the last several years, providing me with a list of her nieces and nephews, their ages and interests, and I come up with gift ideas for all of them. She would usually pick up the boatload of books on Christmas Eve when she traveled home to be with her family, but she moved to London this year so she won’t be home for Christmas. However, she still emailed me her ever-growing list and I have been wrapping and shipping books to her various family members all weekend. This is the kind of loyalty that really touches me, and makes me feel like all my hard work does often pay off.
PS: Sure, I’ll be your personal shopper too, just ask. That’s what I’m here for.